Q. Please could you send me a claim form

A. Claim forms are available here or direct from Claims International on +44(0)208 680 5142.

Q. My customer has arrived in resort without insurance

A. Please download and print a 'No Incident Declaration' and ask your customer sign it. Fax this to MPI Brokers on 0044 1428 645 209. Then phone us on 0044 1428 664 265.

Q. A customer has asked whether the insurance covers heli-skiing

A. Provided it was not pre-booked before departing from the UK and it is a spur of the moment decision, it is covered.

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