How to Assist your Customers
This is as a guide to help you perform your job as a Representative of your Tour Operator. In no circumstances should you make any promise that an event or loss is covered as we will then have to pay it even if there are particular circumstances that mean it is not covered. Should this happen, you or your employer may become liable.
The boxes below describe various situations you may encounter. Please click at the foot of each box to view more information.
Major Medical Incident |
| A serious injury or illness involving admission to hospital |
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Mid Level Medical Incident |
| Referral to hospital but not being admitted overnight |
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| Minor Medical Incident |
| An injury or sickness usually having been treated in the resort |
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| Hospital Benefit |
| A customer is admitted to hospital following an injury or sickness |
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| Curtailment |
| A customer is no longer able to ski or ride (snowboard) because of an injury or illness |
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| Ski Pack |
| Loss of use of ski school, ski hire and ski pass |
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| Loss of baggage |
| Loss or damage to customer's baggage or personal effects (other than ski equipment) |
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| Delayed baggage |
| If baggage is delayed in transit |
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| Transfer Delays |
| There is a delay between the airport and resort |
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| Loss/Damage to Ski Equipment |
| This section describes what to do in the event of your customer losing or damaging ski equipment or it has been delayed by the airline. |
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| Personal Liability |
| A customer skis into another person causing injury or damage to property |
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| Loss of Money |
| Loss or there is suspected theft of money |
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