Ski Pack
Your customer is injured or sick and is no longer able to continue skiing or riding (snowboarding) but is not returning home early nor has been admitted to hospital.
We suggest you do the following:
- Advise the customer to obtain a note from the local doctor that he/she is unfit to continue skiing.
- Take this note to the three services, ski school, lift company and hire shop and attempt to obtain a refund.
- Advise the customer to keep all receipts and the doctors note and file a claim on their return home.
Note about point 2:
It is a policy condition that this is done and the insurance will then pay if this action is unsuccessful or an administration charge is made.
Provided everything is in order they will receive a proportion for the lost usage.
Click here for a bit of history about this section and how it links to curtailment.
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