'It’s not the cost that matters but the cover that counts'

Insurance Specialists
in Ski & Travel

We provide insurance for the Travel and Ski industry – businesses, staff and customers. Find out how you can benefit from our renowned personal service, extensive experience and quality insurance products providing a wide scope of cover

Company Insurance Travel & Ski Insurance

WHY CHOOSE MPI?

MPI Brokers has a no-frills, no-fuss approach to insurance so clients and customers – large and small – can select the policy that’s right for them, with a wide range of options for additional cover.

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Example Liability Cases

Jarvis V Swan Tours Limited

Jarvis V Swan Tours Limited Contractual dispute Holidays are contracts for enjoyment Liable for lack of enjoyment Mr Jarvis was a Solicitor, who loved to Ski. Each year he took his two weeks holiday over winter in order to go to the Alps, rather than go away in the summer. He was particularly taken with a holiday advertised by Swan Tours Ltd. Two weeks in Morlialp, Switzerland over Christmas, staying in the Hotel Krone with 12 days ski hire. Swan Tours advertised the Hotel as: ‘House Party Centre with special resident host...Its own Alphutte Bar open several evenings a week...Welcome party on arrival, Afternoon Tea and Cake for seven days, Swiss dinner by Candlelight, Fondue Party, Yodler Evening...Mr Weibel, the charming owner, speaks English... Service of a Representative’ ‘No doubt you will be in for a great time, when you book this House-Party holiday’ Needless to say things did not go to plan. The first week of Mr Jarvis’ holiday he was one of a house party of 13. The second week he was a party of 1, staying in Read More

Wilson V Best Travel Ltd

Implied term in contract Reasonable skill and care Local standards applicable (mostly) Mr Wilson and his fiancé and his fiancé’s family went on a holiday to Kos in Greece, booked through Best Travel. On the first full day of their stay the group gathered in one of their hotel rooms to discuss their plans for the day. At some point during the stay Mr Wilson appears to have tripped and fallen into the patio door. The patio door was glazed with 5mm thick glass, but not safety glass as it would have been in England. The glass shattered and Mr Wilson fell through the door, and suffered serious injuries and lacerations from the glass. On his return Mr Wilson brought a claim against Best Travel. He claimed that by not checking the Hotel complied with British safety standards Best Travel were in breach of the implied contractual obligation to provide the service with reasonable skill and care. During the trial it became clear that whilst the 5mm glass fitted to the door did not meet British safety standards, it did Read More

Club-Tour V Garrido

Definition of a ‘Package’ ‘prearranged’ covers both ‘brochure’ holidays and tailor made combinations This was a Portuguese case that was referred the European Court of Justice for an answer on how a ‘Package’ should be defined for the purposes of the Package Travel Regulations (the 1990 version, rather than the updated version due to come into force). Simply put Mr Garrido booked a holiday to Greece with Club-Tours. He picked where he wanted to stay, and when he was going, as well as the travel arrangements he wanted. Club-Tours then put together the separate components and Mr Garrido booked it. When Mr Garrido and his family arrived at the village in Greece they had booked to stay in, they found it was infested with wasps. He contacted Club-Tours who in turn contacted Club Med, who they had purchased the accommodation from that they then sold to Mr Garrido. Club Med were not in a position to offer alternative accommodation, and so Mr Garrido and his family had to stay in the village, which needless to say had a rather detrimental Read More

Emma Moore V Hotelplan Limited T/A Inghams Travel and Mr Adriano Tantera

Holiday company can be responsible for excursions Need to be explicit who customers are contracting with for excursions. In 2007 Mrs Moore went on a Skiing holiday with her husband and some friends. The group booked a holiday to Passo Tonale in Italy with Inghams. When the group arrived in the resort, the Inghams rep, Ms Hodges, met them and provided them with an initial briefing and welcome pack, detailing the extra excursions and activities that were available. One of these activities was ‘Skidoo Sensation’ which was a snowmobiling trip around the resort. Mrs Moore and her group decided to book this trip and duly met with Ms Hodges and paid the fee to her. When the evening of the trip arrived they met Ms Hodges in the Hotel lobby, who took them to the Garage used by Mr Tantera, the operator of the excursion. Once they arrived Ms Hodges handed out liability disclaimers to the people going on the excursion and asked them to sign them. Mr Tantera then gave a briefing to each member of the party regarding Read More

Hone V Going Places Leisure Travel

Liability under Package Travel Regulations Responsible for acts and omissions of suppliers Terms implied into contracts Mr Hone, his fiancee, his brother and his sister-in-law booked a holiday with Going Places to Turkey for 14 nights. The group went on holiday, and presumably had a pleasant 2 weeks in the sun. On the trip home the group were on a flight operated by a Turkish Airline. Part way into the flight there was a bomb scare and the pilot decided to divert into Istanbul. The passengers were told to prepare for an emergency landing, after which they would leave the plane by way of the emergency slides. When Mr Hone got to the top of the slide he noticed a woman at the bottom of the slide, who was described in court as ‘a large lady’. As Mr Hone was descending the slide, he realised the lady was stuck so he ‘opened his legs wide enough to avoid striking her back, but he collided with her’. His fiancée had followed him down the chute and the heel of her shoe Read More

MPI Brokers bring you more...

We are constantly searching for new and innovative solutions and ideas that we can recommend and pass on to our clients. Summarised below are a few, which we encourage you to view, in particular EHIC.

Gold for MPI sponsored sailor

Ross and Johnny Thompson (separate teams in the 420 class) from MPI sponsored Team Thompson Sailing, showcased incredible skill at the 2017 RYA Youth National Championships at Hayling Island Sailing Club last week. With the winners crowned across 12 classes on Good Friday. The 379 sailors were tested with varying conditions on the water. There were outstanding performances in all classes. Alex Smallwood Helm (Datchet Water SC) and Ross Thompson Crew (Frensham Pond SC) dominated the lead from the outset securing first position by an amazing day 4 out of the 5 day event. Although it seems that they have had a seamless week both boys explained in interview that conditions were tough to deal with at times; even having to change the boat set up towards the end of some days. On day 5 the boys widened the gap between the successful duo Isabel Davies and Gemma Keers of Itchenor SC by 55 points. We’re ecstatic with the boys result and our MD Michael Pettifer a keen sailor, says: “Judging from the success Ross and Alex have achieved so far this season and Ross’s good form last season, we are all looking forward to an extremely exciting summer of sailing. Congratulations to all!” Speaking after the event, Ross said: “I really enjoyed the mix of conditions and the one really windy day, which was good fun. It made for really good competition.” Ross is the eldest of the four MPI sponsored boys. Johnny (Helm) second eldest, also competed in the regatta with his crew Ollie Hawkins and came 20th out of 44 entries and 9th boys. A great comeback after Ollie suffered an injury at the Inland Championships at Rutland Water SC in March. All four of the Thompsons have demonstrated great sailing ability across their classes and are growing in experience in competing at national and International level. MPI are proud sponsors of Team Thompson Sailing alongside other selected youth sailing and ski events. We really enjoy being involved in events that see the next generation develop their skills both up the mountain and on the water and through our presence, hope that they start to understand the relevance of a good travel insurance and how important it is. An important part of planning any trip, many forget – don’t be one of them. If you are interested in a quote please click here To keep up with the most up to date MPI News and features, please follow us via our Facebook and Twitter channels: @MPIBrokers @MPI_Winter @MPI_Summer

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MPI News Blog

MPI Brokers constantly review and assess national and international news, as well as important legislative information that affects travellers and travel insurance in general. We publish elements of news which we feel are both interesting and important, and we publish this news regularly in our newsletters.

Weather and
Snow Report

The weather and snow conditions play a crucial part on your trip and for skiers and snowboarders having access to up-to-the-minute snow reports can help you make the very most of your winter sports holiday. That's why MPI provides a customised weather and snow report* for selected resorts.

* ‘this service is provided by a 3rd party and MPI take no responsibility for accuracy or omissions


MPI CLIENT TESTIMONIALS

  • "We would just like to thank you and your team for being so helpful at such a stressful time for our family and for keeping me informed throughout the process too."

  • "Excellent service, first time I have ever had to apply for a claim, so I have nothing to compare this service with, however I have heard horror stories about insurance claims. My first experience was quick, hassle free, no complications what so ever very impressed with service."

  • "Thanks Marta - he is thank you - bruised and sore but has finished injections. He just needs to rest .

    Can I just say your company has been amazing- I have already recommended you! 

    Kind regards "

  • "After much searching amongst other options, I eventually spoke to Catherine at MPI for my elderly lady ski insurance!!! She was excellent - so I have gone with MPI. Thanks for your help with the information."

  • "You have saved me a one-day return trip to the UK so for that I (and the environment!) will be forever grateful. Thanks again for being so awesome - it does seem ludicrous to have such rigid rules when it so easy for these things to happen and punish those who want to pay for insurance/ be adequately covered. This is most certainly a common sense approach which should stand you in good stead. Wishing you the best for 2016"

  • "Everyone that has dealt with MPI or the assistance company have been very complimentary of the service offered."

  • "The empathy shown to my initial treatment was much appreciated and I wish to take this opportunity of thanking you for your total support and eventual satisfactory outcome of this claim.

    In kind appreciation..."

  • "We don't know how to say thank you and your colleagues enough for all your efforts to get Sam home safely.

    He is home now and although his legs look very messed up he is in good heart. His wounds are infected and his ankle does not look brilliant so I know we did the right thing having him repatriated.  It was a very stressful time for all of us but your cheery voice at the end of the line always helped. I am particularly grateful that you asked your representative doctor in Peru to translate the Spanish doctor's letter into English. I know you had to pull him out of the shower to do this (!) but if you hadn't I think Sam would still be there! You organised a driver to bring him back from the airport in an extra long car so that he could extend his legs and that was really helpful too. You were brilliant in every way - so thank you from all of us."

  • "Thank you Kim, they have been tremendous, I`ve never had to use insurance before and don’t plan to again but I will always use this company as was terrific service. Please let them know thank you all"

  • "I recevied the completed claim and cheque in the post today - thank you very much for all of your help with this, it was extremely efficient from your end despite my lack of organisation!"

  • "I would like to take this opportunity to thank you and Niamh and Medical Assist for everything you have all done. The whole process of informing you, making the claims and the repatriation has been so efficient …. we would not hesitate to recommend your services to anyone in the future."

  • "These are the bare facts and relate to Edward and our interface with him.  This was important to us and was only made possible by the superb service provided by the insurance company...

    They dealt directly with the ski recovery team, the hospital and made all the arrangements for Ed's return.

    Not only did they perform the functional side without fault but they provided constant support to Celia.  Her mind was constantly at ease and allowed her the freedom to worry about Edward's recovery.

    I would like to offer an unreserved note of gratitude to Jill, Bob and Renee who over the Christmas break gave up their time to help us.  They provided rays of hope in what was a dark mire of unknown.  potential confusion and uncertainty were replaced by confidence and care.  Although there must have been other issues we always felt that Edward was No 1 and there was a team dedicated to Edward and his well being.

    Thank you all."

  • "Very many thanks for all your excellent help this afternoon it was much appreciated and I will be in touch.

    Again a BIG thank you for your time and patience."

  • "Thank you so much - i couldn't have asked for better service from you. Some companies can be a complete nightmare! I'm very grateful. If there's any feedback or survey I can fill out please don't hesitate to ask me to do so. I'd be glad to."

  • "I just wanted to take the time to thank you and your team for all your help with my claim. You made what was initially a very stressful experience much easier, and my parents and I really appreciate it.

    I am so glad that I took out my insurance with MPI and would not hesitate to urge people to get insurance before going on a ski season. Obviously in an ideal world, I wouldn't have had to claim but I did and accidents do happen. My mum is an insurance agent herself and has been really impressed with your customer service."

  • "Everything and I mean everything you guys did was brilliant. If I had not already paid for my insurance for my next trip I would be using you. Cannot praise your product or your service enough."

  • "Dear Peter,

    Thank you very much for organising my return.  The journey home was very pleasant and well organised."

  • "The reason I chose MPI brokers for the travel insurance policy to cover my recent extended trip to France was twofold. Firstly, the policy cover was exactly right for winter sports and secondly because I might extend the trip this could be actioned whilst I was still abroad.

    I am pleased to say I thought your service was excellent in both respects even though fortunately I am not making any claims.

    In particular, I would like to compliment Joanne and Catherine who helped me on the phone from France extend the cover. The last thing you want as a customer on the phone from abroad is hassle trying to sort this out. Both Joanne and Catherine were first class in the way they handled my requirements then and there on the phone. Well done.

    Could you please pass on my comments to your manager..."

MPI And The Travel Industry

MPI is trusted by many of the UK’s leading tour operators with their corporate insurance arrangements, including liability, bonding, and cover for resort staff. We undertake in-depth analysis of company requirements and tailor the most appropriate levels and areas of cover for them.

Here are a few of the most popular insurance products and services that we offer...

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CONTACT US AT MPI

If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.

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Meet The Team at MPI

MPI Broker's team of highly-experienced insurance professionals are waiting to help you...

Michael Pettifer

Michael Pettifer

"Over 40 years experience in the travel and ski insurance industry, having held positions in leading Lloyd's insurance Brokers before setting up MPI in 2002...."

Managing Director
Cartherine Lowe

Catherine Lowe

"Talk to Catherine on corporate insurance matters, public and customer relations...."

Sales and Marketing Manager
Nicole Snelling

Nicole Lelliott

"Currently on maternity leave..."

Sales and Marketing Assistant
Emma Cook

Emma Cook

"All things accounts and regulation!..."

Bookkeeper
Abby Frost

Abby Frost

"Direct customer sales, show organiser and sales and marketing administration..."

Sales Assistant
Gary Stock

Gary Stock

"Manages MPI claims, presenting our customers claims to underwriters...."

Claims Manager
Caroline Stuart Taylor

Caroline Stuart-Taylor

""Extensive knowledge of the ski industry, trustee of Snow Camp and Consultant to MPI"..."

Consultant
Paddy Daly

Paddy Daly

""Paddy PR, organises the yearly ‘Ski Launch’ event and Consultant to MPI"..."

Consultant

Discover More About MPI

MPI has a long history of providing travel insurance products of all sorts...

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Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481

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