Making a claim

photodune 10458701 travel insurance claim form l

You buy Travel Insurance for the quick settlement of a valid claim

At MPI we consider this to be the sharp end of any Travel Insurance Policy and the statement above runs through our veins.

It is for this reason that under our Travel and Ski Insurance Plans, claims are handled by MPI Claims. We will obtain all the information from you relating to your loss which is subject to a claim and present this on your behalf to the loss adjusters. We have procedures in place where lines of communication are open between MPI, Loss Adjusters and underwriters in order to quickly handle any contentious or tricky claims and where appropriate we will also refer to you. Please click on the Claims Charter for details of our service.

In addition we have similar arrangements with Mayday Assistance for the immediate handling and co-ordination of serious medical cases and which may involve specialist repatriation. As a result of this approach our exposure to complaints is minimal.

How to make a claim

If you wish to make a claim, please download a claim form by clicking on a category below, print, complete, and send it to the address on the front of the form with all relevant documentation:-

If another person has paid your expenses and you would like payment (from your claim) to be paid directly to them, please complete this form of assignment and send alongside your claim form.

If you are claiming for an event for which there is no claim form listed please contact MPI Claims with details of your claim, including receipts etc. details of the policy you have with us and of course, your personal details.

Assistance Company

Where emergency medical assistance is required, this is provided by our Assistance Company within the terms and conditions of the policy, and when making contact with them you are requesting medical assistance in advance of filing a claim.

If you have been admitted to hospital, advised to return home early or if your claim is likely to exceed £750.00 or equivalent in local currently, you must contact the Assistance Company immediately where practically possible on +44 (0) 1428 773000 and quote the reference shown on your policy wording.

This number has recently changed from + 44 (0)845 180 0061, if you have the old number saved, please disregard or save over with the new local number as this may not work from certain countries.

  Mail : MPI Claims, West House, 19-21 West Street, Haslemere, Surrey, GU27 2AB, United Kingdom
  Email :
  Fax : +44 (0)1428 645209

Personal Travel Claims

Business Travel Claims
Resort Staff Claims

Staff of Travel Companies

Seasonaire Travel Claim

Longstay Travel Claim

Backpacker Travel Claim

Useful hints about making a claim

  • It is very important that if you wish to make a claim that this is done within 31 days of the incident giving rise to a claim
  • try to enclose all the documents requested but do not wait for them all to become available if you are likely to exceed the 31 days cut off
  • we often receive phone calls asking if a certain matter or items can be claimed. Please be aware that any advice given over the phone or in e-mails is simply an opinion based on limited information. It may not be assumed that the policy will respond until the full facts are known
  • always be truthful, as incorrect or exaggerated claims may result in the whole claim being declined and in extreme cases your policy may be cancelled
  • think before you spend. It is a policy requirement to minimize your costs.

You will receive acknowledgment of your claim within a few days of receipt.

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If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.

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MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom
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For corporate calls - 01428 664265

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Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481

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