This means cutting short a holiday.

There are two types of curtailment:

  1. Where a customer has returned home under medical advice and/or has been admitted to hospital as an in-patient
  2. Where a customer is unable to continue skiing or riding (snowboarding) following a 'minor' injury but it is not medically necessary to return home early

In example 1 it will be necessary to obtain a note from the local doctor showing that it is medically necessary to return home earlier or later than planned. The assistance company must also give their agreement.

If you have already contacted the assistance company regarding a major incident there is no further action to take other than for the customer to file a claim on his return for the proportion of his 'lost' holiday.

In example 2 above customers may feel they have a claim for a proportion of the lost holiday because they cannot ski or ride. Unfortunately this is not something underwriters will cover, however they would be able to claim under the ski pack section.

Ajax Loader

If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.

Please enter your name!
Brief description
Please enter your email!
Write your message!

MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom
Contact Us

For corporate calls - 01428 664265

World Snow Awards

Copyright © 2002-18 MPI Brokers.

All rights reserved.


Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481

Mountain View

Become an MPI Brokers Affiliate
By becoming an affiliate you are an unregulated introducer in respect of regulation. Link your customers from your website to MPI's award winning specialist travel and ski insurance policies and earn commission.

Learn More