If a customer is admitted to hospital for one or more night and provided the policy contains the hospital benefit section, the customer may claim a daily amount which is paid as a benefit (click here for a definition of benefit).
The purpose of this section is to provide the customer with a cash amount for non medical costs such as:
- Transport cost for a relative or friend to visit the customer in hospital
- Telephone calls, fax or e-mail charges
- Newspapers, magazines and the like
Customers claim these costs back using a claim form.
Since the provision under this policy is that the sum insured shall be paid as a benefit the customer does not have to provide receipts, he simply gets the lump sum payment.
The advantage to you as the Tour Operator's representative in resort is where a close relative or travel companion asks the tour operator to pay for a taxi for them to visit their friend/relative you can refer to this section.