If a customer is admitted to hospital for one or more night and provided the policy contains the hospital benefit section, the customer may claim a daily amount which is paid as a benefit (click here  for a definition of benefit).

The purpose of this section is to provide the customer with a cash amount for non medical costs such as:

  • Transport cost for a relative or friend to visit the customer in hospital
  • Telephone calls, fax or e-mail charges
  • Newspapers, magazines and the like

Customers claim these costs back using a claim form.

Since the provision under this policy is that the sum insured shall be paid as a benefit the customer does not have to provide receipts, he simply gets the lump sum payment.

The advantage to you as the Tour Operator's representative in resort is where a close relative or travel companion asks the tour operator to pay for a taxi for them to visit their friend/relative you can refer to this section.

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If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.

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