This section only deals with loss of physical money such as bank notes and coins. The loss of travel documents and the like are covered under the baggage section of the policy. If a customer reports a loss of money to you we suggest you do the following:-

  • Advise your customer to report the loss to the Police and obtain a crime report number. There is a facility on the loss report form (see below) for you to describe the circumstances where this has not been done which will be taken in to account when adjusting the claim.
  • In the event of a loss in or from a hotel, the loss must be reported to a senior member of staff at the hotel and a report obtained.
  • Where there is evidence of break-in to a building this should be documented.
  • The customer may complete a claim form on their return to the UK.

Please be careful.

At this point the customer may wish to receive confirmation or try to obtain admission of liability that he will be paid. Under no circumstances should this be given.

You can view or download our Loss of Money Report Form - click here

Ajax Loader

If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.

Please enter your name!
Brief description
Please enter your email!
Write your message!

MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom
Contact Us

For corporate calls - 01428 664265

World Snow Awards

Copyright © 2002-18 MPI Brokers.

All rights reserved.


Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481

Mountain View

Become an MPI Brokers Affiliate
By becoming an affiliate you are an unregulated introducer in respect of regulation. Link your customers from your website to MPI's award winning specialist travel and ski insurance policies and earn commission.

Learn More