In the event of a substantial delay in the transfer from Airport to Resort or return caused by an event beyond your control such as an avalanche or a road accident the Tour Operator is not liable for any costs that may be incurred for extra meals or even overnight accommodation.

This is called force Force Majeure (often referred to as "Acts of God") and is excluded in the company's booking conditions and therefore your customer will have to pay for these. This would usually be covered by wintersports insurance, one of the many reasons why people should have a good quality travel or Wintersports policy.

If you wish, insurers will accept a block claim and for you to pay all the bills for those who are insured with MPI. But before incurring any costs please phone us on +44 1428 664 256. For the remainder your company will have their own procedure on how they wish this to be handled, so please refer to your company's own Reps guide.

You can view or download our Transfer Delay Report Form - click here

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MPI Brokers Head Office
West House, 19-21 West Street
Haslemere, Surrey, GU27 2AB
United Kingdom
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For corporate calls - 01428 664265

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Michael Pettifier Insurance Brokers Ltd. trading as MPI Brokers, Mind The Gap Year, MPI Don’t Stop Me Now and Douglas Cox Tyrie is authorised and regulated by the Financial Conduct Authority FCA number 308481

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