'It’s not the cost that matters but the cover that counts'
The whole MPI team is particularly close to the corporate and personal markets it serves – with extensive experience of travel, skiing, sailing and backpacking well-represented among staff credentials. This gives MPI the empathy to respond appropriately and sympathetically to all customer issues.
MPI Claims provides a claims broking service to our customers. We will obtain all the information from you relating to your loss which is subject to a claim and present this on your behalf to the loss adjusters. Please see the MPI Claims Charter.
Unlike some Travel Insurance providers, MPI’s policies allow people to enjoy their trips and participate in their choice of activities – at any age. So MPI will insure people who ski off-piste or race, who have more serious medical conditions or who are aged up to 100.
MPI is the ideal partner with a range of products to suit the corporate insurance responsibilities of ski and travel companies – including resort staff cover, business travel insurance, liability insurance, cover for customers and other specialist insurance products. It also offers the opportunity for you to introduce your customers on a referral basis.
Since its formation in 2002, MPI has been at the forefront of change – pushing the bounds of cover, introducing new products that recognise the greater insurance needs of a population that enjoys a longer, active lifestyle and who travel more regularly.
MPI is founded on a tradition of excellence in Ski and Travel Insurance going back more than six decades. This heritage underpins MPI’s experience and its ability to shape insurance products suitable for today’s corporate and personal customers.
MPI Brokers constantly review and assess national and international news, as well as important legislative information that affects travellers and travel insurance in general. We publish elements of news which we feel are both interesting and important, and we publish this news regularly in our newsletters.
Fresh reports of travellers left with huge medical bills have again highlighted the perennial problem of people purchasing insurance but not understanding what it covers. So says a recent issue of the trade newspaper International Travel & Health Insurance Journal (ITIJ), which quotes the case of an Australian woman detained in a Thailand private hospital pending payment of more than AU$52,000 in medical bills. The woman had been hospitalised after suffering severe injuries in a moped crash. She had been declared fit to fly home after treatment including surgery, but the hospital would not release her until the bills were paid. Ironically, the woman had travel insurance, but it did not cover the riding of motorcycles. Michael Pettifer, Managing Director of MPI Brokers, says the woman’s plight is a salutary warning to all travellers. He says: “As one of the UK travel insurance providers covering motorbike riding, I can safely say that we would have looked sympathetically at the woman’s claim, if she had bought one of our policies. “However, a rider must wear a helmet and the driver must hold a licence valid in that particular country. There is no liability cover as this falls under the vehicle insurance. “More generally, many UK travellers have experienced similar problems over the years, resulting either from buying ‘cheap’ policies with inferior cover or exceeding the limits of cover set out in a policy’s conditions. “At MPI we pride ourselves on a generous approach to policy exclusions, because we believe in allowing customers as much freedom as possible to participate in wide ranging activities if they wish. “We also urge people to read policy conditions so they know how far they can go. And travel insurance should never be bought on price alone, because a cheap policy means the insurer may have excluded many activities.” It’s not the cost that matters but the cover that counts
Top British skier and Olympic hopeful Charlie Guest has signed an initial two-year sponsorship agreement with MPI Brokers. The news comes just hours after she qualified for the 2018 Winter Olympic Games in Pyeongchang after solid World Cup results in Maribor, Slovenia and Falchau, Austria.
The weather and snow conditions play a crucial part on your trip and for skiers and snowboarders having access to up-to-the-minute snow reports can help you make the very most of your winter sports holiday. That's why MPI provides a customised weather and snow report* for selected resorts.
* ‘this service is provided by a 3rd party and MPI take no responsibility for accuracy or omissions
"After much searching amongst other options, I eventually spoke to Catherine at MPI for my elderly lady ski insurance!!! She was excellent - so I have gone with MPI. Thanks for your help with the information."
"We don't know how to say thank you and your colleagues enough for all your efforts to get Sam home safely.
He is home now and although his legs look very messed up he is in good heart. His wounds are infected and his ankle does not look brilliant so I know we did the right thing having him repatriated. It was a very stressful time for all of us but your cheery voice at the end of the line always helped. I am particularly grateful that you asked your representative doctor in Peru to translate the Spanish doctor's letter into English. I know you had to pull him out of the shower to do this (!) but if you hadn't I think Sam would still be there! You organised a driver to bring him back from the airport in an extra long car so that he could extend his legs and that was really helpful too. You were brilliant in every way - so thank you from all of us."
"Everyone that has dealt with MPI or the assistance company have been very complimentary of the service offered."
"I just wanted to take the time to thank you and your team for all your help with my claim. You made what was initially a very stressful experience much easier, and my parents and I really appreciate it.
I am so glad that I took out my insurance with MPI and would not hesitate to urge people to get insurance before going on a ski season. Obviously in an ideal world, I wouldn't have had to claim but I did and accidents do happen. My mum is an insurance agent herself and has been really impressed with your customer service."
"I would like to take this opportunity to thank you and Niamh and Medical Assist for everything you have all done. The whole process of informing you, making the claims and the repatriation has been so efficient …. we would not hesitate to recommend your services to anyone in the future."
"Excellent service, first time I have ever had to apply for a claim, so I have nothing to compare this service with, however I have heard horror stories about insurance claims. My first experience was quick, hassle free, no complications what so ever very impressed with service."
Thank you very much for organising my return. The journey home was very pleasant and well organised."
"These are the bare facts and relate to Edward and our interface with him. This was important to us and was only made possible by the superb service provided by the insurance company...
They dealt directly with the ski recovery team, the hospital and made all the arrangements for Ed's return.
Not only did they perform the functional side without fault but they provided constant support to Celia. Her mind was constantly at ease and allowed her the freedom to worry about Edward's recovery.
I would like to offer an unreserved note of gratitude to Jill, Bob and Renee who over the Christmas break gave up their time to help us. They provided rays of hope in what was a dark mire of unknown. potential confusion and uncertainty were replaced by confidence and care. Although there must have been other issues we always felt that Edward was No 1 and there was a team dedicated to Edward and his well being.
Thank you all."
"Thanks Marta - he is thank you - bruised and sore but has finished injections. He just needs to rest .
Can I just say your company has been amazing- I have already recommended you!
Kind regards "
"Very many thanks for all your excellent help this afternoon it was much appreciated and I will be in touch.
Again a BIG thank you for your time and patience."
"Thank you so much - i couldn't have asked for better service from you. Some companies can be a complete nightmare! I'm very grateful. If there's any feedback or survey I can fill out please don't hesitate to ask me to do so. I'd be glad to."
"I recevied the completed claim and cheque in the post today - thank you very much for all of your help with this, it was extremely efficient from your end despite my lack of organisation!"
"You have saved me a one-day return trip to the UK so for that I (and the environment!) will be forever grateful. Thanks again for being so awesome - it does seem ludicrous to have such rigid rules when it so easy for these things to happen and punish those who want to pay for insurance/ be adequately covered. This is most certainly a common sense approach which should stand you in good stead. Wishing you the best for 2016"
"The reason I chose MPI brokers for the travel insurance policy to cover my recent extended trip to France was twofold. Firstly, the policy cover was exactly right for winter sports and secondly because I might extend the trip this could be actioned whilst I was still abroad.
I am pleased to say I thought your service was excellent in both respects even though fortunately I am not making any claims.
In particular, I would like to compliment Joanne and Catherine who helped me on the phone from France extend the cover. The last thing you want as a customer on the phone from abroad is hassle trying to sort this out. Both Joanne and Catherine were first class in the way they handled my requirements then and there on the phone. Well done.
Could you please pass on my comments to your manager..."
"Everything and I mean everything you guys did was brilliant. If I had not already paid for my insurance for my next trip I would be using you. Cannot praise your product or your service enough."
"Thank you Kim, they have been tremendous, I`ve never had to use insurance before and don’t plan to again but I will always use this company as was terrific service. Please let them know thank you all"
"The empathy shown to my initial treatment was much appreciated and I wish to take this opportunity of thanking you for your total support and eventual satisfactory outcome of this claim.
In kind appreciation..."
"We would just like to thank you and your team for being so helpful at such a stressful time for our family and for keeping me informed throughout the process too."
MPI is trusted by many of the UK’s leading tour operators with their corporate insurance arrangements, including liability, bonding, and cover for resort staff. We undertake in-depth analysis of company requirements and tailor the most appropriate levels and areas of cover for them.
Here are a few of the most popular insurance products and services that we offer...
If you require any help or information regarding your choice of policy, a claim or any aspect if our products or services and you can't immediately find an answer here on our website or in our FAQ, then please feel free to contact us using this form.