Gary Stock joins MPI after more than 10 years in the insurance industry – with much of his experience gained handling travel-related claims as well as medical assistance and repatriation services at a high-profile national insurance company.

Welcoming Gary to MPI Brokers, Managing Director Michael Pettifer says: “This appointment is a major step forward for MPI, enabling us to build better service-based relationships with our customers. If a claim arises, we can ensure it is presented correctly to the loss adjusters so that any payments are made as quickly as possible.”

For Gary, the new role means a welcome opportunity to ‘sit on the same side’ as claimants.

He says: “I shall be working to develop a professional approach for MPI Claims. This involves aiming for the best possible timescales and keeping the customers fully informed during a claim. I’ll also be making sure that we are doing everything possible to meet customers’ expectations – we are, after all, here to help them.”

Introduction of the in-house claims service in time for the 2015-2016 ski season coincides with the launch of MPI’s redesigned website and a custom-built online purchasing system to streamline the overall customer experience.